At UENI, we work hard to build great websites and provide quality service to all our customers. 

If you're unsatisfied with our services for any reason, we'd really appreciate the opportunity to make this up to you. Before proceeding to cancel your site, please check that you have taken the steps detailed below. 

Have you tried contacting our support team?

Our team prides itself on our personal approach to customer care, and we're always happy to answer any questions you may have. Are you experiencing any issues editing your website, or have any questions about your UENI account? 

Before taking any further action, we encourage you to get in touch with our team by messaging us here. A member of the customer support team will personally handle your case and answer your query. 

Still wish to cancel?

If you're certain you still wish to cancel your site, follow these steps:  

Log into your UENI account and access the Upgrade tab by clicking here.

Please note: If you're on a paid plan, this tab will be called Subscription. 

Scroll down past the plan pricing list and click I would like to close my account to request your account cancellation. 

Here's a visual example: 



Finally, fill out the 2-minute form provided. Your feedback is really important to us and will help us improve our services for future customers.   

Your cancellation will be processed within 5 working days. 

If you have any questions, please get in touch by sending us a message here. We're always happy to help.