Please note: VIP Support is exclusively available to paying customers on Plus and higher subscriptions. If you're on a free plan, please follow these steps to upgrade your subscription first.  


What is VIP Support?


VIP Support is specialised customer support that you receive if you are on one of our more exclusive premium subscriptions.


With VIP Support, you become eligible for the following luxuries:

  • 8-hour response time on queries sent via email (may vary from time-to-time)
  • Exclusive access to our VIP Facebook group
  • Dedicated VIP Agent available for your queries and questions
  • VIP rebuild request; this can be used to completely revamp your website, courtesy of a content specialist. You just have to outline the changes you'd like made to your site.



Why is this valuable?


Not only does UENI provide the tools necessary to boost your online presence, but we also strive to give you full control over your business' digital assets created with us.

In some instances, you may require urgent assistance regarding our services. That's when a dedicated VIP agent will be available at your beck and call to answer your queries and provide prompt solutions to any questions that you may have.



If you have any further questions, please feel free to speak to our team on Live Chat.